Shipping & Returns
Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
COVID-19 UPDATE
In the wake of the COVID-19 virus, our highest priority is to do our part to help ensure the health and safety of our employees and customers.
We continue to ship product at mrhardwarestore.com and our customer service team is here and ready to assist you with your needs.Please be mindful and expect shipping delays as we have implemented a social distancing plan as a precaution for the teams in our warehouse and distribution center which will temporarily slow how fast we can process orders. Thank you in advance for your understanding.
For more information, we encourage you to visit WHO’s Q&A on coronaviruses (COVID-19) and the CDC FAQ on the issue.
Free shipping for orders over $35
Shipping rates for orders under $ 35 will be calculated and displayed at checkout.
In-store pickup
You can skip the shipping fees with free local pickup at our warehouse in the city of Doral, 8444 NW 58 ST, DORAL FL 33166. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9:00 am to 6:00 pm on Monday through Friday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you havent received your order within 8 days of receiving your shipping confirmation email, please contact us at info@mrhardwarestore.com with your name and order number, and we will look into it for you.
Click Here to view your Status Order
Items You Are Not Satisfied With
If you are dissatisfied with an item, we want to quickly correct the problem. We will gladly replace or exchange the item, or refund the amount you paid. You may return items that are unsatisfactory within days, providing they are unused and in their original packaging.We encourage you to call Customer Service at 1-786-296-5702 be returning a product that is used so we can provide you with the best service.We stand by our product and offer a 30-day money-back guarantee.
Returns Policy
If youre looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Orders over $100 don't have free return
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the re (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you quickly This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it take once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). f you need to retum an item, please Contact Us with your order number and details about the product you would like to return. We w instructions for how to return items from your order